Previous incidents
API endpoints is down
Resolved Feb 7, 2024 at 11:40am UTC
API endpoints recovered.
1 previous update
Core services and API endpoints are down
Resolved Feb 6, 2024 at 5:17am UTC
Core services recovered.
3 previous updates
Core services, New customer onboarding services, and 1 other service are down
Resolved Feb 2, 2024 at 1:32pm UTC
We got hammered again but some unsuspecting customers (not their fault at all) which brought down API endpoints then I had to log in and do some manual work to clear the queue.
We expect to ship a fix for this kind of "hammering" issue on this good Friday. It'll be good because it's Friday but also because this will be a thing of the past, hopefully.
9 previous updates
API endpoints is down
Resolved Feb 1, 2024 at 3:00am UTC
API endpoints recovered.
The issue ended up being extra load on our database. We had to turn on connection pooling to handle this load.
1 previous update
Core services and New customer onboarding services are down
Resolved Jan 29, 2024 at 4:29pm UTC
Core services and New customer onboarding services recovered.
2 previous updates
API endpoints is down
Resolved Jan 28, 2024 at 3:34pm UTC
API endpoints recovered.
1 previous update
Core services and API endpoints are down
Resolved Jan 20, 2024 at 10:02pm UTC
API endpoints recovered.
7 previous updates
New customer onboarding services is down
Resolved Jan 17, 2024 at 2:41pm UTC
New customer onboarding services recovered.
3 previous updates